Changes to our opening times

Our opening hours are changing from 1 September 2026

For all customer enquiries, we’re open Monday to Friday from 9am to 6pm. Call us on: 0370 703 0312

 

Calling to make a payment?

You may be able to use our automated payment line – it’s quick and easy to follow the prompts and make your payment, and there’s no charge to make a payment in this way

There’s more detailed information about this and the other ways you can make payment, on our website, including through our Self-Serve online portal.

 

Worried about missing a payment?

We understand that talking about your finances can be difficult, but we’re here to support you. Please call us and we’ll listen. We’ll work with you to explore the ways we can help.

Simply talking to us won’t affect your credit file. The sooner you get in touch, the more options there may be available to help.