Making your payment this month
If you don’t pay by Direct Debit and need to make a manual payment this month, please remember your payment must reach us before the end of January.
It’s important to note the last day of this month is a Saturday and any payments received after 31 January may affect your credit file and your account could fall into arrears.
How you can pay
Bank transfer online
Payments received by bank transfer can only be applied to your account on a working day (Mon- Fri ) They can’t be applied to your account over a weekend, so you must consider this when making a payment this month.
We recommend that you make your bank transfer no later than 1.45pm because your payment may not be sent to us immediately. If we haven’t received your bank transfer before 3.45pm on Friday 30 January (the last working day of the month), it won’t be applied to your account until the next working day.
Debit card
You can pay online using our Self-Serve facility.
Payments made after 9pm on weekdays (including bank holidays) or after 5pm on Saturday or Sunday will be applied to your account the following day. There are more details on how to use Self-Serve below. You can also call us to make a debit card payment,
Calling us
If you usually call us to make a debit card payment, please make sure you’re aware of our opening times, as you may need to contact us earlier than usual this month. Our phone number is 0370 703 0312. You may also be able to use our automated payment line or our online.
You can find out more details about all our payment methods here.
